Nice to meet you.
I help teams design AI and digital services people can trust, in health, public services and communities
Human-Centred AI
Applying holistic and human-centred design approaches to AI and technology development, with attention to contextual use, trust, transparency, and balancing end-user needs.
User Research
Coordinating and facilitating interviews, focus groups, participatory workshops, observational studies, surveys, and think-aloud inquiries to understand user behaviours, expectations, and barriers.
Service Design
Translating findings into service improvement opportunities and recommendations that support product, service, and system decision-making. Shifting products from just solving a problem to solving that problem while being integrated with the application context.
Facilitation and Education
Working across disciplines and stakeholder groups to align perspectives, surface tensions, facilitate discussion, navigate competing priorities, and communicate complex findings clearly to academic, practitioner, and non-specialist audiences.